Spare parts supply:
The main customers concern
In addition to exclusive local stock for contracts with parts coverage, see how our multi-source sourcing strategy increases access and speed of supply:
About us
JM VELLAME was founded in 2018 with the mission to offer services and products with quality and regulatory rigor for the Brazilian healthcare market.
- Our purpose is connect knowledge and technology to customer needs
- Empathetic team with the purpose of serving the customers
- Punctuality
The company was founded by Julio Vellame, initially for Eckert & Ziegler sales representation in the North, Northeast and Midwest Brazil regions, as well as maintenance of Nuclear Medicine equipment.
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Then, it expanded its activities and team, meeting demands in; maintenance of diagnostic imaging equipment,
management of a radiopharmaceutical production plant and local support (regulatory and marketing) for Asian manufacturers entering the Brazilian market.
Pillars for a Premium Maintenance Service
A frist class maintenance department depends on an interconnected structure with a single purpose: Serve the customer's business.
Families of Equipment We Work
NUCLEAR MEDICINE
MAGNETIC RESONANCE
COMPUTED TOMOGRAPHY
ULTRASOUND, IVD AND OTHERS
Spare parts supply:
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01 Direct purchase from the part manufacturer
Do not confuse part manufacturer with equipment manufacturer. Electronic boards, computers, motors and servo motors are not manufactured by GEHC, Siemens, Canon, Philips etc. They they come from specialized manufacturers who are willing and happy to sell.
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02 "Fast Track" at major US parts dealers
As a result of a more mature market, the United States has several warehouses with the same ISO 13485:2016 quality certification as equipment manufacturers.
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03 Conventional purchase with the equipment manufacturer
The only option for traditional maintenance service providers, parts can still be purchased from equipment vendors.
*We are authorized by ANVISA and the Federal Revenue to import parts for medical equipment. Do not accept items illegally brought to Brazil or of dubious origin in your health service.
Team
We believe that regardless the size of the company, it should be organized in line with good corporate governance (in addition to our direct team, we have service contractors approved in compliance with Art 2.3 - RDC 16/2013)
Julio Vellame
DirectorFounder and enthusiast for customer success
Maria Helena
Administration and Finance
Luciano Pereira
Legal and Accounting Public (tender) Business SupportElaine Giglioli
Pharmaceutical Technical Responsible
Nayara Nally
Sales
Thais Calado
Sales Leader
Luiz Artur Oliveira
Northeast Field Engineer
Gustavo Fernandez
São Paulo Field Engineer
Rafael Ribeiro
Rio de Janeiro Field Engineer
Rodrigo Rogrigues
Midwest Engineer
Adolfo Santos
Northeast Field EngineerInter Open Position
BahiaHow can we best serve you?
We organize our solutions based on the most frequent demands. We also know that each health service is unique in its characteristics, so talk to us!
Preventive Maintenance
+ ANVISA/ANSN Documentation
PM_VISA
- Execution of preventive maintenance in accordance with the manufacturer's documentation and issue of situational report
- Complete supply (or adequacy) of the clinic's quality system for documentation required by the applicable RDCs, such as: a) Technology management plan, b) Protocol for carrying out maintenance and tests, c) Critical analysis of results, etc..
labor contract
- All itens above fromPM_VISA plan are included in the plan LABOR
- non-limit corrective maintenances
- Travel expenses included and not-included solutions.
- Monthly equipment performance report
- Parts quotes with transparency and confidence
LABOR
Contract with parts coverage
- All itens above from PM_VISA plan and LABOR plan are included in the plan FULL
- Maintenance contract with parts coverage
- The FULL contract is available for equipment models where we are certified by the manufacturers or ISO supplier for parts supply
- Ask us about our coverage for your equipment model
FULL
Transparency
Besisdes a simple and honest communication, we provide situational reports with the service metrics of system performance
UPTIME 100%
MTBF 85 days
ETTR 9,5 hours
ETTA 6 hours
*Included in maintenance contracts. Consult the contitions.
Frequently Asked Questions
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Isn't it just the equipment manufacturer that can legally provide services?
To legally provide maintenance services for medical equipment in Brazil, the comapny must be up to date with its obligations and comply with the local VISA and ANVISA Federal. Every supplier must be approved in the health service quality system. ANVISA has even pacified the issue in the sense that the health service is autonomous and responsible, according to RDC No. 02/2010, to carry out the risk management of the equipment installed in its institution.
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Can't importing parts only be done by the equipment manufacturer?
Importing parts does not require DDR (declaration by the registration holder). Only parts of the equipment are approved by ANVISA. (NOTA TÉCNICA Nº 23/2020/SEI/GCPAF/GGPAF/DIRE5/ANVISA)
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How long does th field person will take to arrived?
The SLAs (Service Level Agreement - service time) depends on the area. As soon as you open a dispacth, we open a communication channel for continuous update about the status of the equipment.
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What about parts and service warranty?
We usually quote 3-month warranty for parts and services, considering the same defect and symptom in the equipment. For hourly base services, the warranty is for parts only.
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How long does it take for the part to arrive after its diagnosis?
For parts in stock Brazil we deliver in approximately 72 hours. For imported parts the average express time (FEDEX, DHL) is approximately 7 days. For conventional area import the average time is 20 days.
PRODUCTS PORTFOLIO
Commercial representation of radiopharmaceuticals, equipment, sources and other supplies for Nuclear Medicine Sale and rent of Shenzen Well.D ultrasounds On-demand import of Hemodialysis supplies
- Nuclear
- ultrasound
- hemodialysis
CONTACT
Fill the form bellow, send us an e-mail or just give a call.
Address:
Av Alcântara Machado,611 São Paulo, SP 03.101-005
Email:
contato@vellame.com
Phone:
+55 11 989950915